Identity verification as a BorrowHive trust signal
Identity verification is optional for BorrowHive borrowers and lenders. It can help confirm that a real person matches a government ID and adds a trust signal to their profile.
What you can do without identity verification
You do not need Verified person status to browse, inquire, request a rental, check out, list a tool or approve lending. Choosing not to verify does not prevent those actions.
Other requirements still apply, including verified contact details, permission to manage a listing or rental, owner approval, available dates and payment authorization. Payment providers may require separate information before enabling payouts. Optional tax exemptions also need supporting evidence; borrowing and lending remain available with the applicable Sales tax when exemption evidence is missing.
How this is different from other trust signals
Identity verification confirms only that you completed BorrowHive's verification process. It does not verify your location, listing, item, payment, or reputation information. Consider those signals separately.
Verified-person status is not a background check, a credit check, an address guarantee, a guarantee of safe behavior, or a BorrowHive endorsement.
Do not send ID photos, selfies, or full document numbers through support forms. If verification fails, use the troubleshooting article or contact support without attaching sensitive identity images.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.