When Sales tax jurisdiction details are unresolved
Paid rentals remain available throughout the supported market. The app checks the current request and uses the best available pickup, delivery, possession, and billing evidence for Sales tax. If exact treatment is unresolved, checkout discloses an estimated amount and the platform opens a high-priority resolution case.
This information is general and is not legal or tax advice.
- An estimate is labeled as such and may be corrected or refunded after operations resolve the jurisdiction.
- Collected Sales tax is tracked separately from owner earnings and platform revenue.
- Genuine owner-selected free offers and discounts remain possible, but unresolved tax geography does not automatically create a free booking.
Do not change the pickup location or arrange payment outside BorrowHive to affect the calculation. If you think the app has the wrong location or estimate, contact support before proceeding and include the transaction reference; support may need pickup/delivery evidence to correct or refund the tax.
Need more help?
Contact support from the BorrowHive app or email support@borrowhive.com. For your security, don't include ID photos, tax IDs, payment credentials, or other sensitive documents in an email. We'll tell you how to share anything else we need.